Refund & Returns Policy
Before you return a product
If you are having issues with a product, there may be other options before you return it:
- Find online help from the Cloud Coders Support website
- Contact us by calling the customer support number located on our Contact Us page for questions about your order or for help downloading and installing software
Return policy
The return policy is provided in addition to any statutory return rights that you may have under law.You may withdraw from the purchase contract and request a refund without giving a reason within fourteen (14) calendar days. The withdrawal period will expire after fourteen (14) days from:
- when the product is made available for download or the service starts;
- engagement with the Professional Services team commences
If the applicable law of your country/region grants you a longer withdrawal period, that period will apply.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period has expired. Please contact us by calling the customer support number located on our Contact Us page to notify us of your decision and to begin the return process described below.
Return process
To cancel a subscription or a service:
Please call us at the customer support number located on our Contact Us page within fourteen (14) days of the date of purchase.
Call us at the customer support number located on our Contact Us page to request a return within fourteen (14) days of the date of purchase. You will be asked to confirm that you have uninstalled and have not made any copies of the software. We may also ask you to sign an electronic Letter of Destruction as a condition of your return. After you talk to a customer service agent, the product key will be blocked and you will not be able to install or use the software in the future. Cloud Coders will issue a credit to the same method of purchase you used to purchase the item and send you a return receipt by email.